Technical Account Manager – Analytics, SQL

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Proficiency in advanced SQL is essential.

• Assist the primary Technical Account Manager (TAM) in overseeing the health and performance of Varicent solutions for a portfolio of high-priority customers.

• Aid in training users on core Varicent features, configuration principles, and best practices.

• Engage in the evaluation of new features, fixes, and release notes to assess their potential impact on the customer's environment.

• Help configure Varicent solutions according to documented customer requirements, with guidance from the senior TAM.

• Prepare and distribute monthly summaries of performance, utilization, and support-related metrics.

• Analyze usage patterns and data to identify possible issues or areas for improvement.

• Assist in the execution of proactive maintenance actions and enhancements to solutions.

• Collaborate with TAMs and internal teams to resolve errors, investigate defects, and support optimization efforts.

• Identify opportunities for enhancing customer value and bring these to the attention of the primary TAM for strategic consideration.

• Engage in customer discussions that position Varicent products as effective solutions to process challenges, facilitating thoughtful upsell, cross-sell, and expansion opportunities.

• Work alongside the TAM team to foster sustainable customer engagement, project success, and product adoption.

• Participate in planning and estimating tasks within the Technical Success journey, ensuring alignment with available customer VIP entitlements.

• Collaborate with internal stakeholders to understand change management processes and recommend improvements as necessary.

• Partner with TAMs to maintain a repository of reusable objects.

⛳️ Requirements

• Minimum of 5 years of experience in IT consulting and enterprise software implementation.

• Previous experience with query-based languages and relational databases.

• Technical data expertise, including strong skills in SQL data manipulation and Microsoft Excel.

• Preferred: Familiarity with the Sales Performance Management domain.

• Strongly Preferred: Practical experience with Varicent software products (including administration, implementation, and/or support).

• Basic understanding of system configurations, data models, and best practices in data integration.

🏝️ Benefits

• Health insurance.

• Remote work options.