Tech Writer, IT Team

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Creating documentation to support IT products (across various teams) and business processes (including standard operations, procedures, and legal requirements).

• Revising current documentation to ensure it remains up-to-date.

• No obligatory info-style writing or numerous Glavred-style articles required!

⛳️ Requirements

• Minimum of 2 years of experience as a technical writer in the IT sector;

• Experience in developing and maintaining documentation based on the "Docs as Code" principle;

• Proficient with version control systems (such as git) and development tools (like IntelliJ IDEA, VS Code, or similar);

• Familiarity with Hugo for generating static documentation;

• Strong expertise in Markdown;

• Experience in documenting APIs and technical solutions;

• Skills in creating and maintaining a product knowledge base;

• Proven experience in writing and maintaining technical documentation throughout all phases of the software development lifecycle;

• Ability to collaborate effectively with developers, business analysts, project managers, and other team members;

• Experience in producing various internal documentation as requested by department heads;

• Capacity to create documentation for developers and users based on verbal or video descriptions;

• Ability to analyze and organize large amounts of information;

• Experience in conducting independent product testing to ensure documentation accuracy and completeness;

• Experience in preparing and gathering documentation for audits;

• Advanced proficiency in English;

• Excellent command of both Russian and English, with the ability to write clear, structured, and well-crafted texts.

🏝️ Benefits

• We provide a fully flexible work schedule — there's no requirement to start at exactly 9:00 AM; what matters is achieving results and progressing forward;

• Each team member is encouraged to select their preferred work format, whether fully remote, in the office, or a hybrid model;

• We are an ambitious and supportive team that enjoys our work, values one another, and grows together;

• The growth and development of each employee is our top priority, offering internal programs for adaptation and training, as well as soft skills and leadership development tailored to each individual;

• We also provide partial reimbursement for employees attending external training and conferences;

• In the tourism industry, a strong command of English is essential for growth, and we support our employees' language learning objectives by organizing group and individual lessons, along with speaking clubs with colleagues from around the globe;

• To encourage more travel, we offer corporate rates for hotels and other travel services;

• We prioritize wellbeing and are dedicated to promoting overall health and work-life balance at ETG. As part of this commitment, we offer MyTime Day Off — an additional day off designed to allow our employees the flexibility to focus on important matters, whether it’s health care, mental recharge, personal issues, or any other significant activities.