Tech Lead — Personas and Customer Journeys

📋 Description

• Identify and address friction points within the journeys of various Saipos customer profiles.

• Create features tailored specifically for franchisors and multi-location operations.

• Enhance the onboarding process to facilitate simpler and quicker product adoption.

• Analyze and resolve recurring usability issues that lead to support tickets.

• Work alongside the design team to establish and validate usability solutions.

• Track the effects of releases on support ticket volume and product adoption metrics.

⛳️ Requirements

• Over 9 years of experience in software development.

• Backend development experience with Node.js, utilizing PostgreSQL as the primary relational database and Redis in certain parts of the stack.

• Frontend experience with Angular, currently in production for our customers.

• Proficient in cloud services, specifically AWS, with significant use of SQS, Lambda, ECS, S3, and DynamoDB.

• Familiarity with containers, specifically Docker.

• Version control experience using Git.

• Experience collaborating closely with design and product teams to tackle usability and adoption challenges.

• Ability to determine the root cause of usage issues through data analysis, support tickets, or direct observation.

• Proven experience in developing features for systems that accommodate diverse user profiles, including more complex operations.

• Background in product onboarding or minimizing friction in new user journeys.

🏝️ Benefits

• Contract (PJ) with 30 days of paid leave.

• Health insurance with 100% of premiums covered by the company (for PJ after 6 months).

• Dental plan (for PJ after 6 months).

• Life insurance coverage.

• Complete equipment kit provided.

• Home office allowance of R$180.00/month.

• Day off during your birthday month.

• Discounts available on Gympass.

• No dress code — express yourself freely!

• Extended maternity and paternity leave benefits.