Tech Customer Service Representative – German, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as a skilled problem solver, delivering swift and effective solutions for clients.

• Address technical queries with patience and diligence, even in demanding situations.

• Keep detailed records of issues and ensure follow-up until complete resolution.

• Articulate complex solutions clearly and with confidence.

⛳️ Requirements

• Native or C1 proficiency in German along with fluency in English.

• Proficient in using digital tools and capable of explaining technical concepts.

• Maintain composure, focus, and professionalism in high-pressure environments.

• Attention to detail to ensure no task is overlooked.

• Prior experience in Customer Service is preferred; experience in sales is an advantage.

🏝️ Benefits

• Base Salary: €1,300 per month (disbursed 14 times annually).

• Performance Bonus: Up to €225 per month (disbursed 12 times annually).

• Meal Allowance: €7.63 for each working day.

• Welcome Bonus: Paid in 12 monthly installments during your first year.

• Health Insurance: Available from Day 1 (Co-pay for the first 6 months; fully covered after 6 months).

• Relocation Support: Exceptional relocation assistance offered for this specific project!