Team Leader – Seasonal

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and guide a team of representatives to ensure outstanding customer experiences.

• Offer leadership, supervision, coaching, mentoring, and motivation to team members.

• Establish performance standards and objectives that align with organizational goals.

• Address staff concerns, conflicts, and performance-related issues.

• Monitor compliance with SLAs and KPIs.

• Analyze team metrics and apply improvements for productivity and efficiency.

• Collaborate with cross-functional teams to enhance processes and tackle operational challenges.

• Evaluate and enhance customer service quality and customer satisfaction.

• Identify the training needs and organize training sessions accordingly.

• Ensure team members have the necessary tools, resources, and information to perform effectively.

• Share best practices and implement standardized processes with other team leads and managers.

• Manage escalations, customer inquiries, and complaints as required.

• Generate reports detailing team performance.

• Communicate with clients as necessary.

• Follow company policies and procedures diligently.

• Achieve or surpass performance targets consistently.

• Maintain knowledge of products, services, and processes through training and ongoing learning.

• Uphold a positive, empathetic, and professional demeanor towards customers and colleagues.

⛳️ Requirements

• 3 years of experience in a role comparable to the representatives supported.

• At least 1 year of experience in a leadership or supervisory capacity, ideally in a call center setting.

• Previous experience in a client-facing role is preferred.

• Excellent verbal and written communication abilities.

• Strong understanding of customer service principles and practices.

• Exceptional problem-solving and decision-making skills.

• Outstanding interpersonal skills.

• Demonstrated ability to lead, motivate, and inspire a team to reach performance targets and deliver outstanding customer experiences.

• Results-driven mindset focused on operational excellence and continuous improvement.

• Proficient in customer service software and tools, such as CRM.

• Competent with computers and various software applications.

🏝️ Benefits

• Equipment provided by the company.

• Seasonal employment from August 2026 to March 2027.

• Access to training programs and continuous learning opportunities.

• Opportunities for professional development and career advancement.

• Employer committed to Equal Employment Opportunity.