This is a fully remote position, open to applicants in Malaysia.

• Lead and manage daily Customer Service operations, ensuring the effective implementation of the complete Order-to-Cash process.

• Guarantee accurate and prompt processing of customer orders from entry to delivery fulfillment.

• Effectively manage customer escalations by conducting root cause analysis and implementing corrective and preventive measures.

• Collaborate extensively with internal stakeholders to ensure smooth order execution.

• Work in partnership with Finance and Accounting teams to address credit-related issues.

• Identify opportunities for enhancing systems, processes, and tools to improve operational efficiency and accuracy.

• Provide training and presentations to relevant stakeholders regarding process updates and key initiatives.

• Bachelor’s Degree in Business, Supply Chain, or a related field is preferred.

• A minimum of 8-10 years of relevant experience is required.

• Demonstrated experience in order management and customer service positions.

• Proficient in using SAP and MS Office applications.

• Exceptional verbal and written communication skills.

• Strong problem-solving skills and keen attention to detail.

• Capable of managing projects effectively.

• Excellent organizational and time management abilities.

• Ability to manage multiple tasks simultaneously in a fast-paced environment.

• Professional development opportunities

• Work-life balance

Team Lead, Customer Service

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