Team Lead, Customer Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Leadership and development of the team

• Oversee, mentor, and nurture an onboarding team consisting of approximately 5–8 members

• Facilitate goal-setting discussions and conduct performance evaluations

• Enhance and refine standardized onboarding procedures and best practices

• Introduce new tools and automation solutions to boost efficiency

• Manage projects and stakeholders effectively

• Collaborate closely with Sales, Product Management, and Engineering teams

• Create a proactive, solution-focused escalation process

• Ensure exceptional customer experience throughout the implementation phase

• Identify, track, and report key performance indicators (Time-to-Value, churn risk, onboarding NPS)

• Develop data-driven strategies for optimization

⛳️ Requirements

• Multiple years of relevant experience in customer onboarding, customer success, or similar positions, preferably within a SaaS environment

• Initial leadership experience managing a team of 5 or more employees

• Strong interest in process enhancement and automation (e.g., Zapier, HubSpot Workflows)

• Preferred: Experience with process automation or AI tools (Zapier, HubSpot Workflows, GPT-based automations)

• Preferred: Strong project management abilities and familiarity with tools like Jira, Asana, or Monday.com

🏝️ Benefits

• Corporate discounts available through CorporateBenefits

• Access to a variety of employee discount programs

• Discounted gym membership

• Opportunities for e-learning

• Access to a mental health application: InstaHelp