Senior Manager, Client Onboarding and Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, coach, and nurture a team of over 5 Onboarding Specialists, fostering accountability and ensuring high standards of client delivery.

• Take ownership of the entire implementation strategy and lifecycle—from project planning frameworks to successful go-live execution.

• Act as the primary escalation point and key liaison between veterinary clinics and internal teams, guaranteeing a smooth and consultative onboarding experience.

• Establish team-wide project objectives, success metrics, and delivery standards in alignment with client requirements and business priorities.

• Direct clinics through complex migrations of existing workflows to a new platform, offering both strategic guidance and hands-on assistance as needed.

• Develop, enhance, and scale project management processes, templates, and tools utilized by the team.

• Supervise training delivery and assist your team with troubleshooting configurations, data imports, and integrations.

• Ensure clear, executive-level communication with internal stakeholders and client leadership to promote transparency and alignment.

• Collaborate with Product and Engineering to shape the implementation workflow and advocate for the needs of both clients and your team.

⛳️ Requirements

• Bachelor’s degree.

• Over 4 years of experience managing complex software implementation projects, ideally within a SaaS or tech-enabled services environment, including at least 2 years in a people management role.

• Demonstrated ability to lead and develop high-performing teams in a fast-paced setting.

• Strong organizational skills with the capacity to manage team workload across multiple simultaneous client engagements.

• Outstanding written and verbal communication skills tailored for both technical and non-technical audiences, including executive stakeholders.

• Proficiency in project management tools and experience in creating scalable processes, timelines, and reporting frameworks.

• Experience with clinics, healthcare providers, or other medical environments is advantageous but not mandatory.

• Willingness to travel to client locations as necessary (up to 10–15%).

🏝️ Benefits

• 100% remote work opportunity within the USA.

• Comprehensive Medical, Dental, and Vision Insurance.

• Automatic 401k contribution.

• Employee referral program.

• At-home office setup support.

• Bi-annual company retreats.

• Open vacation policy.

• Equity options.

• Monthly team events.