Team Lead, Call Center

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee the daily operations of the division

• Ensure that employees arrive on time and achieve their goals

• Inspire, guide, and nurture employee development

• Manage performance indicators

• Address escalated calls from patients and clients

• Assist the Operations Manager and Workforce Manager

• Provide consistent performance reports

• Conduct yearly performance evaluations

• Track Call 4 Health’s Key Performance Indicators (KPI)

• Update records related to employee attendance and coaching

• Carry out additional duties as directed by Management

⛳️ Requirements

• Associate's Degree in Business Administration or a related field

• Experience in a Call Center environment

• Leadership or supervisory experience

• Excellent communication and customer service abilities

• Proficient in spelling, typing, and sentence structure

• Strong active listening skills

• Capable of multitasking and inspiring others

• Positive attitude and reliable attendance

• Team-oriented; open to feedback and coaching

• Responsible and compassionate; willing to teach and learn

🏝️ Benefits

• Health insurance

• 401(k) retirement plan

• Paid time off

• Flexible working arrangements