Team Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with the Team Manager to comprehend the strategic direction for the client account, offering valuable insights into the client's business and opportunities, while addressing key challenges and driving the business with a comprehensive understanding of the broader organizational context.

• Mentor and nurture a team of 5-12 direct reports, facilitating performance development discussions and managing the overall process.

• Supervise the team's workload, ensuring clarity on capacity and pressure points through regular one-on-one meetings. Address queries and provide guidance to team members to support creative problem-solving and knowledge sharing. Manage vacation schedules and authorize monthly expenses.

• Ensure the team fosters strong, positive relationships with clients.

• Work with the Team Manager to guarantee development opportunities, effective business coverage, and continuity, including succession planning.

• Act as a FIRST ambassador; engage with FIRST initiatives and extracurricular activities whenever possible.

• Inspire and motivate the team to operate efficiently, promoting positive communication and an open, inclusive atmosphere that enhances team morale.

• Coordinate with the Team Manager and P&C team on talent development and recruitment for open direct report positions, while managing the onboarding and offboarding processes.

• Actively train and develop the FIRST Team. Encourage direct reports to stay informed about best practices, new suppliers, services, and venues, and to be proactive with innovative ideas and solutions.

• Collaborate with stakeholders to optimize workstreams for efficiency, adapt to changing business requirements, and proactively support ad-hoc projects, resolving issues and streamlining workflows, especially during transitions.

• Enhance and implement best practices; ensure the team adheres to the firm’s standard operating procedures and compliance standards.

• Manage upward communication; regularly report potential concerns and successes to management.

• If applicable, this role may entail supporting a portfolio of work related to planning, venue sourcing, attendee data management, roadshow management, or event technology, depending on the specific alignment within a client account, including end-to-end project management of the assigned portfolio.

• Collaborate effectively with key internal partners and stakeholders on event deliverables and to advance event objectives; consistently maintain excellent client relations even in challenging circumstances.

• Travel for on-site management as required.

⛳️ Requirements

• 8-10+ years of event management experience, ideally within the financial services sector or a corporate setting.

• Experience in people management is preferred.

• Advanced expertise in events and conferences, including but not limited to C-level executive events, cocktail receptions, meetings, and conferences.

• Proficiency in venue sourcing, including in-depth knowledge of contracting, negotiation, and commission collection may be necessary.

• Familiarity with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required.

• Experience with virtual platforms such as Zoom, Webex, and On24 may be necessary.

• Extensive experience working with and managing senior clients.

• Strong leadership capabilities; able to lead and motivate colleagues in a manner that strengthens working relationships and embodies the company brand and values.

• Advanced project management skills with the capacity to handle multiple projects concurrently.

• Excellent written and verbal communication skills at all levels.

• Strong proficiency in Microsoft Office, particularly Excel.

• Comprehensive industry knowledge of new suppliers, venues, services, and best practices.

• Strong client management abilities with the capacity to influence and lead by example, fostering a positive environment.

• Ability to establish best practices and independently undertake new initiatives.

• Client-centric, approachable, adaptable to client needs and styles, and capable of deepening relationships to support their business and programs; flexible in response to evolving demands and diverse client work styles.

• Self-motivated and proactive, able to take direction and work independently; innovative thinking is essential.

• Strong leadership, influencing, negotiation, and decision-making skills.

🏝️ Benefits

• Private Medical Insurance with BUPA from day one.

• 28 Days Annual Leave PLUS Bank Holidays.

• Personal Volunteer Day.

• 20 Days of Sick Pay each Year.

• Enhanced Parental Leave (Maternity & Paternity).

• Wellness Stipend.

• Complimentary access to Headspace, Rocket Lawyer & Maven.

• Life Insurance.

• Employee Assistance Program (EAP).

• Cycle to Work Scheme.

• Season Ticket Loan.

• Mobile Phone Allowance.

• Pension Scheme Enhancements.

• Discretionary Bonus Structure.

• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the chance to work on exciting projects across various locations.