Systems Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main systems contact for newly acquired business units by facilitating change management and implementing new processes.

• Transform systems and workflows into guidance, training, and documentation tailored for non-technical stakeholders.

• Conduct working sessions and office hours to showcase tools, respond to inquiries, and troubleshoot issues.

• Recognize adoption risks and resistance points, addressing them in collaboration with business stakeholders.

• Configure and update Salesforce, HubSpot, NetSuite, and CPQ platforms for acquired business units.

• Set up objects, fields, workflows, CPQ/pricing rules, and enterprise-standard processes.

• Identify and resolve gaps in configuration, data inconsistencies, and misaligned processes.

• Develop and maintain playbooks and job aids for onboarding processes.

• Aid in integrating SaaS subscriptions, hardware, and usage-based billing models into NetSuite and CPQ.

• Collaborate with Finance and Revenue Operations on revenue recognition, billing automation, and reporting tasks.

• Resolve billing discrepancies arising from integration gaps or configuration errors.

• Utilize AI tools for root-cause analysis, data mapping, configuration troubleshooting, and documentation creation.

• Create AI-assisted training and enablement materials.

• Share AI-driven techniques with Integration and Systems teams.

• Report to the Integration team, ensuring alignment of configuration changes with Data and Systems architecture and governance standards.

• Work in partnership with Finance, Sales Ops, IT, and Business Development stakeholders.

• Communicate systems changes, enablement progress, and potential risks to both technical and non-technical audiences.

⛳️ Requirements

• Proven ability to engage directly with business stakeholders throughout change management and process adoption.

• Strong presence to foster adoption and collaboration with businesses.

• 3–6+ years of practical experience administering Salesforce and HubSpot in a commercial or operations setting, including making direct configuration changes.

• Demonstrated experience in NetSuite administration, particularly in financial module configuration and data management.

• Established expertise with CPQ platforms such as Salesforce CPQ, DealHub, or Zuora CPQ, covering product setup, pricing rules, and quote-to-cash workflows.

• Experience in supporting or managing SaaS/subscription, physical hardware, and usage/consumption-based billing models.

• Strong analytical and problem-solving abilities for diagnosing complex systems issues and implementing effective solutions.

• Active AI-first practitioner, proficient in using ChatGPT, Claude, Copilot, or similar AI tools in daily operations.

• Excellent communication skills with the ability to convey systems and process changes to non-technical audiences.

• The final candidate must successfully pass a background check.

• Preferred: experience in supporting M&A integration or business onboarding in a multi-entity environment.

• Preferred: background in customer- or business-facing enablement, training, or change management.

• Preferred: familiarity with MuleSoft, Boomi, Workato, or Zapier.

• Preferred: exposure to data governance frameworks and master data management practices.

• Preferred: Salesforce Administrator or Advanced Administrator certification.

• Preferred: NetSuite Suite Foundation or Administrator certification.

🏝️ Benefits

• Comprehensive health insurance coverage starting on your first day of employment.

• 401K plan (US) with employer matching: 1:1 for the initial 3% and 0.5:1 for the subsequent 2%; includes pre-tax and Roth options; eligibility after 90 days; immediately vested.

• Flexible and uncapped paid time off.

• 12 weeks of paid parental leave available for all employees.

• $75 USD monthly stipend for phone and internet expenses for remote employees.

• Generous holiday schedule.