System Analyst, Yardi – Prior Yardi Systems Technical Experience Required

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide technical administration support for the Yardi Voyager system throughout the organization across its various modules.

• Aid in the planning, design, and implementation of Yardi solutions that meet business requirements and adhere to industry best practices.

• Engage in ongoing implementation efforts and assist senior team members in preparing for the targeted go-live date.

• Acquire a thorough understanding of system design choices, data structures, reporting needs, and processes.

• Work collaboratively with functional teams and consultants to ensure alignment with system best practices.

• Assist with integrations involving ancillary systems through tools like APIs and the Yardi ETL tool, under the guidance of senior technical staff.

• Provide input towards the system roadmap and future platform enhancements.

• Collaborate with the Yardi Account Management Team and Welltower senior leaders to support the planning and execution of Yardi-related initiatives.

• Hold regular meetings with Welltower module owners and senior technical analysts to document current system performance and suggest enhancements.

• Investigate, analyze, and assist in resolving software issues in cooperation with the Yardi product support team and our internal Yardi helpdesk.

• Offer technical assistance to property operators.

• Help monitor system stability and usage.

• Utilize SQL scripts to enhance reporting capabilities; assist in developing database tables and reports to fulfill business requirements.

• Keep documentation regarding user permissions, menus, and system security settings up to date.

• Ensure compliance with internal audit and IT controls.

• Remain informed about Yardi system updates and communicate pertinent changes to internal stakeholders.

• Assist in testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes.

• Collaborate with third-party vendors to support the system roadmap and technical deliverables.

• Aid in developing data set processes; assist in analyzing large data sets to enhance data quality and performance.

• Contribute to maintaining the data dictionary and support initiatives to ensure the integrity of master data.

• Identify automation opportunities and assist in implementing process improvements based on data insights.

⛳️ Requirements

• Bachelor's degree in computer science, information technology, or a related field, or equivalent professional experience.

• In-depth knowledge of the Yardi Voyager product suite with a minimum of 3 years in a support role.

• 3-5 years of experience in technical support, help desk, or IT positions.

• Familiarity with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk).

• Strong troubleshooting abilities with a solid grasp of web-based applications, SaaS products, and general IT systems.

• Relevant certifications (ITIL, Help Desk Management) are advantageous.

• Agile, Six Sigma, or PMP certification is highly preferred.

• Excellent technical writing and editing capabilities.

• Proficient knowledge of Yardi integrations, including the use of APIs, file transfers, and the Yardi ETL tool.

• Experience in building custom reports in Yardi and supporting YSR.

• Proficiency in Microsoft SQL queries is essential.

🏝️ Benefits

• Competitive Base Salary + Annual Bonus

• Generous Paid Time Off and Holidays

• Employee Stock Purchase Program – purchase shares at a 15% discount

• Employer-matching RRSP Program

• Tuition Assistance Program

• Comprehensive and progressive Medical/Dental/Vision options

• Professional Growth