System Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address escalated tickets from Level 1 and provide resolutions.

• Develop and oversee device policies within Microsoft Intune.

• Enroll, configure, and update Windows devices utilizing Intune and N-able N-central.

• Manage Microsoft 365 tenants for various clients.

• Oversee users, licenses, mailboxes, SharePoint sites, and Teams.

• Administer sign-in security measures, including conditional access and multi-factor authentication.

• Respond to security alerts and execute necessary investigation procedures.

• Implement the company's security baseline across all devices.

• Monitor alerts within the security platform and take appropriate actions.

• Adhere to the change management process and report any unusual activities.

• Conduct onboarding and offboarding processes for client sites.

• Verify backups and ensure their restoration capability.

• Document tasks and processes as they are completed.

• Escalate issues that exceed the role's authority to Level 3.

• Participate in client calls when written updates do not suffice.

• Operate within Microsoft 365, Intune, and the ticketing system while providing support to businesses across Australia, primarily in property management.

⛳️ Requirements

• A minimum of three years in a comparable support position.

• Experience at a managed services provider, engaging with multiple client tenants.

• Proficient in Microsoft Intune, including enrollment, compliance, and application deployment.

• Strong administration skills in Microsoft 365, covering Exchange Online, SharePoint, and Teams.

• Good understanding of Microsoft Entra ID.

• Troubleshooting capabilities for Windows 11 and Windows Server.

• Knowledge of common security controls and their significance.

• Excellent written English skills; direct correspondence with clients is expected.

• Access to reliable power, internet, and a quiet workspace.

• Self-supplied USB headset with noise cancellation features.

• A functioning webcam.

• A computer with at least a 1.5 GHz processor and a minimum of 8GB RAM.

• Main internet connection speed of at least 50 Mbps via cable.

• Backup internet connection speed of at least 25 Mbps.

• Dual monitor setup.

• Availability from Monday to Friday during Australian Eastern Time.

• Willingness to participate in occasional planned after-hours changes with prior notification.

• Capability to utilize a company-managed device and adhere to its security protocols.

• Microsoft certifications such as MD-102, SC-300, or AZ-104 are advantageous but not mandatory.

• Familiarity with ticketing platforms like HaloPSA is beneficial but not required.

• Practical experience with N-able N-central or similar monitoring platforms is a plus, but not essential.

• Experience with backup platforms is advantageous but not mandatory.

• Knowledge of PowerShell scripting is a plus, but not required.

• Basic understanding of networking concepts such as firewalls, switches, and wireless is beneficial but not essential.

• Willingness to comply with BIR self-registration requirements.

• Availability to work from 7 AM to 4 PM MNL time, Monday to Friday.

🏝️ Benefits

• Discretionary bonus (not a 13th month pay).

• Referral Bonus of 70 AUD for each successful hire (after the 3rd mark with the client).

• Dedicated support representative (CSM).

• Enjoyable workplace culture.

• Assistance from HR, Tax, and other specialized teams.

• 10 Paid Annual Leaves.

• 9 Paid Australian Holidays (applicable to regular employees only).

• 1 Birthday Leave.

• Company outing for tenured employees (after 6 months).

• Paid training opportunities.

• 100% Work-From-Home arrangement.

• BIR compliance as you will be a contractor (responsible for submitting any required government contributions).