Systems Administrator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address technical challenges for external clients in live production settings.

• Deliver remote assistance for customer hardware, software, operating systems, databases, and related infrastructure.

• Oversee, analyze, troubleshoot, and repair customer servers, hardware, peripherals, applications, operating systems, and system configurations.

• Support and maintain intricate production systems, procedures, and database performance.

• Conduct technical analysis and optimize system performance.

• Perform remote software configurations, upgrades, maintenance, and triage activities across physical and virtual server environments.

• Actively monitor server and system health.

• Suggest preventative maintenance, system tuning, and hardware replacements.

• Implement and support backup, restore, failover, and disaster recovery procedures, including simulations and testing.

• Provide support for Windows Server and Windows Update Services.

• Assist in the deployment of approved software and custom packages.

• Collaborate with Systems Administration leadership, Field Operations, Engineering, Customer Support, and other internal teams.

• Document troubleshooting, technical findings, customer communications, resolutions, and other activities in Siebel or designated service-management systems.

• Engage in customer meetings regarding service performance, technical concerns, customer satisfaction, and issue resolution.

• Participate in the on-call support rotation, including evenings, weekends, and holidays.

• Work Monday through Friday, 9:00 am to 6:00 pm CST.

• Carry out other assigned duties.

• Support ScriptPro's pharmacy robotics and services utilized in pharmacy environments across the United States and Canada.

⛳️ Requirements

• Associate's or Bachelor's degree in engineering, information technology, computer science, or a related technical field is preferred.

• A minimum of 2 years of relevant experience in technical support, systems administration, or a similar IT setting.

• Proficient in using SQL query tools to troubleshoot database issues.

• Familiarity with Microsoft SQL Server administration.

• Strong understanding of current Windows desktop and Windows Server operating systems, including client-server troubleshooting.

• Knowledge of relational databases, Windows services, system configuration, and general systems administration concepts.

• Experience with modern remote-support and remote-desktop technologies.

• Familiarity with ticketing or service-management applications and SLA-driven support environments.

• Capability to support proprietary software applications and troubleshoot interactions among applications, operating systems, hardware, and databases.

• General knowledge of IT industry best practices, system administration, cybersecurity, and related technologies.

• Ability to work independently in a remote environment, prioritize tasks, and maintain meticulous attention to detail with minimal direct supervision.

• Strong technical aptitude, analytical thinking, troubleshooting, and problem-solving abilities.

• Excellent customer service skills with clear and effective written and verbal communication.

• Ability to manage multiple issues with varying priorities while consistently achieving individual and team goals.

• Preferred: CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications.

• Preferred experience in supporting physical and virtual Windows Server environments.

• Preferred experience with backup, restoration, disaster recovery, and business continuity processes.

• Preferred experience in supporting Microsoft SQL Server environments.

• Preferred understanding of the healthcare industry and/or medical insurance billing.

• Preferred knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations.

• Preferred multilingual capabilities in Spanish, Arabic, or French.

• High-speed, reliable internet access with a hard-wired connection.

• A distraction-free home office workspace.

• Willingness to participate in video virtual meetings with the camera on.

• Must be able to obtain Department of Defense security clearance post-hire.

• Must complete annual cybersecurity and privacy awareness training.

• Must possess legal authorization to work in the United States.

• Must successfully complete a comprehensive background check post-job offer.

• Ability to perform routine computer work and engage in extended computer use.

• Capability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach.

🏝️ Benefits

• Medical, Dental, Vision.

• Short-Term Disability.

• Company Paid Life Insurance & Long-Term Disability.

• 24/7 on-campus Gym.

• Vitality Wellness Program that helps reduce your premium costs.

• Paid Time Off (PTO).

• Parental Leave.

• Nine (9) paid holidays.

• Paid volunteer hours.

• Employee Assistance Program.

• Company-sponsored events and team-building activities.

• 401(k) Retirement Plan with company match.

• Financial investment services.

• Employee discounts on products and services.

• Remote work arrangement.

• Flexible remote-work support with home office workspace and reliable internet requirements.