SVP, Global Alliances

This is a fully remote position, open to applicants in District of Columbia, +5 more states.

📋 Description

• Spearhead the ongoing evolution of Sprinklr's partner ecosystem by implementing a performance-oriented operating model that emphasizes revenue impact, pipeline development, and customer growth.

• Foster a cultural transformation within the alliance organization, emphasizing accountability, measurable outcomes, and strategic engagement with partners.

• Craft and implement a partner strategy that aligns investments and resources with partners who can generate significant business results.

• Create and operationalize a revenue model sourced from and influenced by partners, ensuring clear attribution, accountability, and rigorous forecasting.

• Integrate partners throughout the entire customer lifecycle, from generating pipeline to delivering services and expanding relationships.

• Promote co-selling discipline and execution excellence in collaboration with Sales, which includes joint account planning, deal scrutiny, and governance.

• Define and uphold rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across both partner and direct sales efforts.

• Scale the capacity for partner-delivered services to enhance attach rates, accelerate time-to-value, and improve gross margins.

• Develop and expand industry-specific and solution-oriented partner initiatives (e.g., CX, Contact Center, AI-driven insights).

• Execute joint strategies with top partners, focusing on co-innovation, co-marketing funds, and executive collaboration.

• Create and implement partner enablement frameworks that include training, certifications, and sales toolkits.

• Establish and track KPIs to assess partner performance, pipeline contributions, and customer impact.

• Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability among stakeholders.

• Collaborate with Product, Marketing, Sales, and Customer Success teams to ensure smooth execution of joint initiatives.

• Work alongside the Partner Program team to enhance competencies, tiers, and incentive structures.

• Act as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement.

• Expand and develop an emerging and immature channel.

• Drive global growth by recruiting and enabling regional resellers.

• Co-create joint value propositions and go-to-market strategies with partners.

• Utilize partner insights to guide product innovation and market strategies.

• Ensure robust governance, reporting, and communication across the partner ecosystem.

• Develop and implement a service delivery strategy that maximizes customer success and operational efficiency by leveraging both internal resources and external partners.

• Consistently evaluate market trends, partner requirements, and competitive dynamics to refine strategic approaches.

⛳️ Requirements

• Bachelor's degree required; MBA or advanced degree preferred.

• Over 15 years of experience in global partner and alliance leadership within a SaaS or enterprise technology environment.

• Demonstrated success in constructing and scaling global partner ecosystems, including SIs, ISVs, cloud platforms, and resellers.

• Proven track record of driving revenue growth, customer success, and market expansion through strategic partnerships.

• Executive presence with the capability to influence and collaborate effectively with C-level stakeholders.

• In-depth understanding of partner business models, market dynamics, and enterprise buying cycles.

• High energy, resilient, and thrives in fast-paced, high-growth settings.

• Exceptional communication and interpersonal skills to lead, collaborate, and influence cross-functional teams and stakeholders.

🏝️ Benefits

• Healthcare coverage

• Paid time off

• 401k plan with 100% vested company contributions

• Flexible paid time off

• Holidays

• Generous caregiver and parental leaves

• Life and disability insurance

• Medical, dental, vision, and prescription drug coverage