Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with product end users to deliver exceptional support and customer service.

• Offer basic technical assistance to clients through email, phone, or other virtual channels.

• Maintain a foundational understanding of the organization’s products and services.

• Respond promptly and effectively to requests received via the help desk.

• Provide support across multiple products and troubleshoot hardware issues.

• Aid in platform and server upgrades.

• Assist with network challenges related to our software.

⛳️ Requirements

• High School Diploma.

• At least 1 year of experience in customer service or a call center environment.

• Proficiency in Microsoft products (Office, Workstation, Server SQL).

• Preferred completion of college-level courses or vocational training, with a focus on Computer Science.

• Experience with Electronic Content Management is preferred.

• Desktop Support experience is preferred.

• General knowledge of Windows Operating Systems.

• Strong time management abilities and capacity to handle multiple tasks simultaneously.

• Excellent customer service and problem-solving skills.

• Capability to provide remote support to clients.

• Outstanding communication skills.

• Willingness and ability to learn and support technical systems and applications.

🏝️ Benefits

• We really ARE more than a company!

• We have a passion for growth and achieving goals, but we aim to do it together as a team and enjoy the journey along the way.

• WE ARE APPROACHABLE. If you want to speak with a member of management or leadership, feel free to walk up and say hello.

• WE TRUST YOU. We maintain a minimal number of rules because we believe in your ability to embrace our Culture Code and make sound decisions.

• WE EMBRACE TECHNOLOGY! We love it, sell it, support it, use it, and require it.

• WE DRESS COMFORTABLY. Our focus is on hard work, not formal attire.

• WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and positively impact those around you.

• WE ENJOY OUR TEAM. Engage with your webcam, collaborate, build relationships, and acknowledge others for their excellent contributions.

• WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.