Support Specialist — Management Reporting & Accounting

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support Specialist for Management Reporting and Accounting, you will serve as both a product and domain authority.

• You will act as the main liaison for our clientele who have selected Pennylane as their primary software for accounting and financial management.

• Engaging with users on a daily basis, you will strive to comprehend the challenges they face.

• Following your assessments, your objective will be to deliver a response or resolution to the user, or escalate the matter to the technical teams when necessary.

• Additionally, you will assist in-house accountants and accounting firms with importing their data into Pennylane to streamline their migration process.

⛳️ Requirements

• A background in accounting (e.g., BTS CGO, DCG, BTS in SME/PMI Management Assistance, Master CCA, or a Bachelor's in Administration and Accounting).

• A minimum of 3 years' experience in an accounting firm, ideally having navigated through at least three fiscal periods.

• Direct experience working with company leadership is an advantage (e.g., internal advisory roles).

• A passion for innovative work tools and emerging technologies.

• Self-sufficiency and the capability to troubleshoot independently and devise solutions.

• Familiarity with the Pennylane platform is advantageous.

• Professional working proficiency in English.

• Excellent written communication skills and a pedagogical approach to engage with users in a clear and professional manner.

• Ability to recognize and address client needs, provide exceptional service, and nurture strong client relationships.

• Capacity to work autonomously as well as collaboratively within a team.

• Adaptability to the rapid evolution of the tool.

• Eagerness to learn and stay informed about product advancements.

🏝️ Benefits

• Comprehensive health insurance (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days (time-off in lieu) in addition to 5 weeks of paid vacation.

• An opportunity to enhance your English skills through Busuu.

• A dedicated monthly budget for all Pennylaners to facilitate remote work or coworking space usage.

• Convenient access to our offices, located just a few minutes from Saint-Lazare in the heart of Paris.

• BSPCE grant (stock options).

• Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.

• Company-issued Mac.

• Participation in company events such as Tech Days and our annual company seminar.