Support Specialist – Image Guided Surgery, IGS

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Carry out installations, preventive maintenance, inspections, and repairs of products

• Implement software and hardware updates or upgrades

• Conduct product verifications and calibrations

• Execute routine troubleshooting and root cause analysis

• Read, analyze, and interpret network diagrams, schematics, and wiring diagrams

• Complete every installation or service task efficiently and in a timely manner

• Keep customers informed about their requests and minimize downtime

• Build and maintain a professional and strong customer relationship

• Educate customers and staff on the proper use of products and services

• Accurately perform and document all mandatory administrative tasks in accordance with Brainlab policies in a timely manner

• Actively embrace the team approach on both regional and European levels

• Stay current with assigned training, retraining, and certifications

• Keep informed about developments concerning Brainlab and competitive products and services

• Provide exceptional customer service

⛳️ Requirements

• A Bachelor's or Master's degree in Engineering/Technology, Medical Technology, or a technical or IT-related field is preferred, or equivalent experience

• Ability to self-plan, organize, and implement all service activities

• Capable of working effectively as part of a team or independently

• Willingness to travel within the Scandinavian region and internationally

• Fluent in one of the Scandinavian languages (Swedish/Danish/Norwegian); knowledge of Finnish is an advantage

• Familiarity with IT networks and server environments is also a significant plus

🏝️ Benefits

• Company car, mobile phone, and laptop - available for personal use

• Flexible working hours along with the option for remote work

• Extensive training and continuing education opportunities