Support Specialist, Financial Management and Accounting

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support Specialist — Financial Management & Accounting, you will act as both a subject-matter expert and a platform authority.

• You will be the main point of contact for our clients who have selected Pennylane as their primary software for accounting and financial management.

• Daily interactions with users will allow you to gain insights into the challenges they face.

• After thorough investigation, your objective is to provide users with answers or solutions, or escalate the issue to the technical teams when necessary.

• Additionally, you will assist company accountants and accounting firms in importing their data into Pennylane to ensure a smooth migration process.

⛳️ Requirements

• A degree in accounting (such as BTS CGO, DCG, BTS in SME Management Assistance, Master’s in Accounting, Control and Audit (CCA), or Bachelor in Administration and Accounting).

• A minimum of 3 years of experience in an accounting firm, ideally having completed at least three fiscal periods.

• Experience working directly with company leadership is advantageous (e.g., internal advisory roles).

• A keen interest in innovative tools and new technologies.

• Ability to work autonomously and resolve problems independently while finding effective solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English is required.

• Strong written communication skills paired with a pedagogical approach to interact with users in a clear and professional manner.

• Capacity to understand and respond to client needs, provide exceptional service, and maintain positive client relationships.

• Ability to work both independently and collaboratively within a team.

• Flexibility to adapt to the rapid evolution of the tool.

• A willingness to learn and keep up-to-date with product developments.

🏝️ Benefits

• A market-leading health insurance plan (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.

• The opportunity to enhance your English skills via Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking spaces.

• Convenient access to our offices, located just minutes from Saint-Lazare in central Paris.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac for your work.

• We engage in various sports together and prioritize regular meetings at company events, such as Tech Days (which bring together remote Pennylaners quarterly) and our annual company seminar, fostering strong moments of cohesion for everyone.