Support Specialist, Financial Management & Accounting

This is a fully remote position, open to applicants in France.

📋 Description

• You will serve as a subject-matter and platform authority.

• You are the main point of contact for clients who have selected Pennylane as their primary accounting and financial management software.

• You engage with users on a daily basis to comprehend the challenges they face.

• After thorough investigation, your aim is to provide a resolution or answer to the user, or, if necessary, escalate the issue to the technical teams.

• You are also tasked with helping company accountants and accounting firms onboard their data into Pennylane to streamline migration.

• As a key member of the Application and Technical Support team, you act as the central liaison between our client executives, their in-house accountants, and external accounting firms.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS in SME management assistance, Master CCA, or Bachelor in Administration and Accounting).

• A minimum of 3 years of experience in an accounting firm (preferably having completed at least three fiscal periods).

• Experience working directly with company executives is an advantage (e.g., in-house advisory).

• A keen interest in innovative work tools and emerging technologies.

• Independence and the ability to resolve issues autonomously and find solutions.

• Familiarity with the Pennylane platform is an added benefit.

• Professional working proficiency in English.

• Strong written communication capabilities and a pedagogical approach to interact with users in a clear and professional manner.

• Ability to understand and fulfill client needs, deliver outstanding service, and sustain robust client relationships.

• Capacity to work both independently and collaboratively as part of a team.

• Flexibility to adapt to the rapid changes of the platform.

• Eagerness to learn and stay updated on product developments.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days (French reduction-of-working-time days) on top of 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget available for all Pennylaners to support remote work or coworking space usage.

• Convenient access to our offices, situated just minutes from Saint-Lazare in the heart of Paris.

• Allocation of BSPCE (employee stock warrants/equity).

• Access to 8,000 gyms throughout France and over 300 wellness activities through our partner Gymlib.

• Provision of a company Mac (laptop).

• We engage in various sports together and regularly host company events such as Tech Days (which unite remote Pennylaners every three months) and our annual company retreat, promoting strong team cohesion.