Support Specialist, Financial Control & Accounting

This is a fully remote position, open to applicants in France.

📋 Description

• In your role as a Support Specialist for Financial Control and Accounting, you will act as both a domain and platform expert.

• You will serve as the main point of contact for our customers who have selected Pennylane as their primary software for accounting and financial management.

• This places you at the center of the 360° customer experience, assisting clients and their accountants in fully utilizing Pennylane to aid their growth.

• You will act as the key liaison between our clients (business leaders), their internal accountants, and accounting firms.

• Engaging daily with users, you will strive to comprehend the challenges they face.

• Following your investigations, your objective is to provide users with answers or solutions, and escalate issues to technical teams when necessary.

• You will also assist company and firm accountants in importing their data into Pennylane to streamline their migration process.

• Joining the Pennylane Academy, you will receive training on the product and the processes of the team.

• You will learn to identify all stakeholders and collaborate effectively within your team and across other departments.

• You will begin addressing accounting-related requests by receiving and qualifying them.

• As you progress, you will start managing increasingly complex customer inquiries.

• You will contribute to the development and updating of customer help materials to enhance user autonomy.

• Sharing your accounting expertise and field experiences with colleagues will be part of your responsibilities.

• You will become a product expert, enhancing your team's efficiency by pinpointing areas for improvement.

• Taking ownership of significant projects, you will drive them to success to facilitate your personal growth.

⛳️ Requirements

• A background in accounting (BTS CGO, DCG, BTS in SME Management Assistance, Master CCA, or Bachelor in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm (preferably having completed at least three fiscal periods).

• Experience working directly with company leaders is an advantage (for instance, in internal advisory roles).

• An interest in innovative tools and new technologies.

• Ability to work independently and solve problems autonomously.

• Familiarity with the Pennylane platform is a plus.

• Professional proficiency in English.

• Strong writing abilities and a pedagogical approach for clear and professional user interactions.

• Capacity to comprehend and address clients’ needs while delivering excellent service and maintaining solid client relationships.

• Competence to work independently and collaboratively within a team.

• Flexibility to adapt to the rapid changes in the tool.

• A willingness to learn and stay informed about product advancements.

🏝️ Benefits

• A premier health plan (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days (reduction of working time days) on top of five weeks of paid vacation.

• The chance to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space expenses.

• Convenient access to our offices, just minutes from Saint-Lazare in the heart of Paris.

• A BSPCE allocation (employee share warrants).

• Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.

• A Mac for your work.

• We engage in various sports together and are committed to regularly gathering for company events such as Tech Days (which unite remote Pennylaners every three months) and our annual company seminar, promoting strong team cohesion for everyone.