Support Specialist, Finance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide first- and second-level support for our ERP software, with a focus on financial accounting and payroll.

• Analyze, categorize, and handle support requests using the ticketing system.

• Identify issues and offer solutions via phone, email, and remote access.

• Plan, prepare, implement, and test software updates and new program releases.

• Document support cases, solutions, and procedures.

• Conduct training sessions for end users.

• Assist with ERP implementations, updates, and subprojects.

• Collaborate closely with development, consulting, and internal specialist departments.

⛳️ Requirements

• Completed commercial training (e.g., accounting clerk, tax clerk) or an equivalent qualification.

• Several years of relevant professional experience in financial accounting is advantageous.

• Strong understanding of commercial processes (accounts receivable, accounts payable, general ledger, payroll).

• Desirable experience in IT support, user support, or an ERP environment.

• Proficient in MS Office, particularly Excel.

• Familiarity with CRM or ticketing systems.

• Basic knowledge of SQL (Microsoft SQL Server and/or Oracle) is advantageous.

• Excellent command of the German language, both written and spoken.

• A service-oriented and customer-focused work style.

• Strong analytical thinking and structured problem-solving abilities.

• Ability to work independently, with a sense of responsibility and teamwork.

• Strong communication skills when engaging with end users.

• Willingness to pursue professional and technical development.

🏝️ Benefits

• Flexibility in working hours and location to enhance your work-life balance.

• Mentoring program and personalized onboarding plan for new team members.

• Opportunities for professional and personal development through training.

• Engaging work environment with a variety of tasks within a dedicated team.

• Excellent working atmosphere with friendly colleagues.

• Company and team events, along with fitness facilities in the main building.

• Ergonomic workstations (adjustable desks for sitting or standing) equipped with modern technology.

• Central location with excellent transportation links.

• Pro-rated capital-forming benefits starting from the first month of employment.

• Flat hierarchies and short decision-making processes with an informal culture (first-name basis).

• Family-like working environment.

• Device leasing options (e.g., smartphone or iPad) and bicycle leasing available.

• Company benefit scheme including health and disability coverage.

• On-site parking and bicycle parking spaces.

• Vacation and Christmas bonuses.

• Various bonus schemes.

• Table football, fruit baskets, and a cafeteria (without meals).