This is a fully remote position, open to applicants in Europe.

• Delivering first-line, non-technical support in a professional, friendly, and efficient manner.

• Assisting veterinary clients while ensuring a high level of service and responsiveness.

• Recording and managing all interactions meticulously.

• Keeping customers informed and updated on the status of their inquiries.

• Performing initial troubleshooting and gathering comprehensive information to thoroughly understand issues.

• Collaborating with internal teams, including technical support, to guarantee timely resolutions.

• Cultivating strong product knowledge to confidently assist customers and recommend best practices.

• Previous experience in a customer service or support role, preferably in a fast-paced setting.

• Comfort in using live chat as the primary means of communication.

• A veterinary background (e.g., RVN) is highly desirable, though not essential.

• Excellent communication skills with a clear and supportive demeanor.

• A customer-centric mindset with a proactive approach.

• Strong organizational skills and the ability to adhere to processes accurately.

• Interest in technology and a readiness to learn new systems.

• Opportunity to work in a meaningful industry and within a rapidly growing global company committed to transforming digital healthcare.

• Competitive salary and benefits package.

• Opportunities for learning and professional development.

• Access to the tools you need and enjoy using.

• Regular company events and collaboration with talented colleagues from around the globe.

Support Specialist

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