Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle Inbound Calls & SMS: Engage with pet owners with kindness, understanding, and efficiency—assisting with appointment inquiries, rescheduling, and urgent requirements.

• Vet and Confirm Online Bookings: Examine, validate, and finalize online appointment requests, ensuring that all details adhere to Barkbus’ standards for pet safety and client satisfaction.

• Support Rescheduling: Collaborate closely with clients to accommodate their changing schedules, discovering solutions that bring joy and reduce inconvenience for everyone involved.

• Respond to Email Inquiries: Deliver prompt, clear, and precise responses to general inquiries and support requests via our info@ inbox.

• Assist Pet Stylists via SMS: Serve as the reliable point of contact for our mobile grooming professionals, offering real-time support and solutions to ensure their day proceeds smoothly.

• Operate with Accuracy: Carefully document every interaction in our systems to guarantee seamless service, follow-up, and coordination within the team.

⛳️ Requirements

• Background in customer support, client relations, or a related field

• Proficiency in utilizing various communication channels (phone, SMS, email)

• A growth-oriented mindset and enthusiasm for ongoing learning

• Exceptional attention to detail and strong organizational capabilities

• Comfort with technology, CRM systems, and dynamic workflows

🏝️ Benefits

• Become part of a passionate, innovative team transforming pet health & wellness

• Foster authentic connections—with both people and pets!

• Flourish in a fast-paced, collaborative environment that values your contributions

• Access opportunities for personal and professional development as we expand nationally