Support Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Empathetic and prompt support for users.

• Assistance in resolving inquiries and issues via chats and emails.

• Management of feedback on App Store and Google Play.

• Analysis and optimization of processes within the support team.

• Documentation and escalation of bugs to the relevant teams.

• Maintenance of the external knowledge base's relevance.

⛳️ Requirements

• At least 2 years of experience in customer support.

• Proficient in handling tickets and emails.

• Command of English at an Upper-Intermediate level or higher.

• Ability to analyze complex situations, identify root causes of problems, and quickly propose effective solutions.

• Knowledge of SQL will be an advantage for query analysis.

🏝️ Benefits

• Remote work and flexible schedule — work where you feel comfortable.

• 20 days of paid vacation + unlimited sick leave.

• Compensation for equipment and home snacks.

• Access to corporate knowledge base, community, and training opportunities.

• Health insurance (in Ukraine) and corporate doctor.