
Support Specialist
Posted May 21

Posted May 21
This is a fully remote position, open to applicants in Malaysia.
• Deliver precise and prompt support, technical insights, and guidance concerning ADD products and services.
• Interact with customers through phone, chat, and email.
• Comprehend and address their technical inquiries.
• Accurately document information in the designated system and monitor the status of pending cases.
• Enhance the Customer Net Promoter Score (NPS).
• A minimum of 2-3 years of experience in clinical laboratory practice.
• Experience with field applications for laboratory systems.
• Proficient in troubleshooting hardware and reagents.
• Degree in Biomedical Engineering, a Bachelor's in Clinical Laboratory, a Master's in Biology/Human Biochemistry, or a Bachelor of Science.
• Proficiency in English.
• Knowledge of multiple languages is a plus (Thai, Tagalog, Mandarin, Bahasa Indonesia).
• Health insurance coverage.
• Retirement plan options.
• Paid time off benefits.
• Flexible working arrangements.
• Opportunities for professional development.
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