Support Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver precise and prompt support, technical insights, and guidance concerning ADD products and services.

• Interact with customers through phone, chat, and email.

• Comprehend and address their technical inquiries.

• Accurately document information in the designated system and monitor the status of pending cases.

• Enhance the Customer Net Promoter Score (NPS).

⛳️ Requirements

• A minimum of 2-3 years of experience in clinical laboratory practice.

• Experience with field applications for laboratory systems.

• Proficient in troubleshooting hardware and reagents.

• Degree in Biomedical Engineering, a Bachelor's in Clinical Laboratory, a Master's in Biology/Human Biochemistry, or a Bachelor of Science.

• Proficiency in English.

• Knowledge of multiple languages is a plus (Thai, Tagalog, Mandarin, Bahasa Indonesia).

🏝️ Benefits

• Health insurance coverage.

• Retirement plan options.

• Paid time off benefits.

• Flexible working arrangements.

• Opportunities for professional development.