Support Specialist, Accounting & Financial Management

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support Specialist — Accounting & Financial Management, you will establish yourself as a subject matter and platform expert.

• You will serve as the main point of contact for clients who have selected Pennylane as their primary software for accounting and financial management.

• This position places you at the core of the 360° customer experience, enabling clients and their accountants to fully utilize Pennylane to support their growth.

• As part of the Application & Technical Support team, you will act as the primary liaison between our clients' executives, their internal accountants, and accounting firms.

• You will engage daily with users to understand the challenges they face.

• After thorough investigation, your objective will be to provide responses or solutions to your contacts, or escalate issues to the technical teams when necessary.

• Additionally, you will assist company and firm accountants in importing their data into Pennylane to streamline the migration process.

• In the first three months, you will participate in the Pennylane Academy, receiving ongoing training on the product and the team's processes.

• From months four to six, you will help in creating and updating client-facing support materials to enhance their autonomy.

⛳️ Requirements

• A background in accounting education (e.g., BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's CCA, or Bachelor's in Administration and Accounting).

• At least 4 years of experience in an accounting firm (preferably having worked through a minimum of three fiscal periods).

• Experience working directly with company leaders is advantageous (e.g., in internal advisory roles).

• A keen interest in innovative work tools and emerging technologies.

• Self-sufficiency and the capability to independently solve problems and devise solutions.

• Familiarity with Pennylane is beneficial.

• Professional proficiency in English.

• Strong written communication abilities and a pedagogical approach to engage with users clearly and professionally.

• Capacity to comprehend and respond to client needs, provide excellent service, and maintain robust client relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to the rapid developments of the tool.

• Eagerness to learn and keep abreast of product advancements.

🏝️ Benefits

• A premium health insurance plan (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days (compensatory rest days) on top of 5 weeks' paid vacation.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to facilitate working from home or in coworking spaces.

• Convenient access to our offices, located just minutes from Saint-Lazare in the heart of Paris.

• Allocation of BSPCE (stock options).

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac.

• We engage in various sports together and frequently gather for company events, such as Tech Days (bringing remote Pennylaners together every three months) and an annual company retreat that strengthens team cohesion.