Support Specialist 3 – Magnetic Resonance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver remote technical assistance to customers and Customer Service Engineers working with Siemens MR equipment.

• Issue notifications to Customer Service Engineers and create effective action plans.

• Utilize remote diagnostics to identify and rectify technical issues.

• Adhere to the escalation process and engage with HSC/QIB to facilitate solutions.

• Travel as needed to support on-site repairs of customer equipment.

• Provide insights to the factory concerning system performance.

• Be prepared to work the second shift and be available for on-call duties when required.

⛳️ Requirements

• An associate's degree or 2 years of vocational technical training is mandatory.

• Over 8 years of experience working with MR systems is required.

• Capability to troubleshoot and resolve issues remotely using Siemens Remote Services.

• Strong communication skills are essential.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time