This is a fully remote position, open to applicants in Brazil, +1 more state.

• Collaborate with esports tournament organizers to ensure that content is accurately configured for GRID to gather and distribute official data.

• Monitor live esports data streams for precision, integrity, and seamless delivery to clients.

• Identify and address real-time data discrepancies, delays, or feed issues, escalating them when required.

• Directly communicate with clients through email, Slack, Discord, Telegram, and Teams to resolve operational or data-related inquiries.

• Enhance the GRID product suite based on customer feedback and identified issues.

• Log and monitor data quality and process challenges.

• Develop expertise in esports titles and GRID products.

• Contribute daily to the knowledge base for GRID employees, partners, and customers.

• Support activities before, during, and after esports tournaments.

• Identify, document, and report technical and data-related issues.

• A strong customer-first mindset.

• An interest in competitive video games, particularly CS2, Valorant, Dota 2, and PUBG.

• Understanding of esports tournament structures, formats, and regulations.

• Previous experience in customer-facing support roles.

• Familiarity with Slack, GSuite, Discord, and Teams.

• Basic knowledge of computer science is a plus.

• Availability to work flexible shifts and weekends if necessary.

• Excellent proficiency in written and spoken English.

• Additional languages are an advantage.

• Flexible working conditions.

• Mental health support.

• Company and team-wide events.

• Opportunities for work travel with travel insurance.

• Training and development budget.

• High-quality swag/merch.

• 28+ days of vacation annually.

• Professional counseling for mental health covered by the organization.

• Self-development budget.

• Career advancement opportunities.

• Support from colleagues for professional growth.

• Remote work environment.

Support Operator – South America

People also viewed