Support, Operations and Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• You will join the Pennylane Academy, where you will receive continuous training on our product and the team's operations.

• You will acquire comprehensive knowledge about our company, its vision, and the various departments.

• You will learn to identify stakeholders and collaborate effectively within your team as well as with other departments.

• You will begin addressing accounting-related inquiries: receiving requests, assessing them based on a solid understanding of accounting principles, and providing prompt, impactful responses.

• You will gain independence and take full responsibility for cases, ensuring thorough follow-up of requests until ticket resolution to guarantee user satisfaction.

• You will start managing increasingly complex client inquiries.

• You will contribute to the creation and updating of help materials available to clients to enhance their autonomy.

• You will share your accounting expertise and field experience with your colleagues.

• You will act as the customer's voice and provide constructive feedback to the product teams based on their usage.

• You will become a product expert and enhance your team’s efficiency by identifying areas for improvement.

• You will take ownership and lead projects that are meaningful to you and foster your growth.

⛳️ Requirements

• A degree in accounting (BTS CGO, DCG, BTS in SME Management Assistance, Master's in Accounting and Audit (CCA), or Bachelor's in Administrative and Accounting Management).

• A minimum of 3 years' experience in an accounting firm (preferably having worked through at least three fiscal periods).

• Experience working directly with a company founder/manager is advantageous (e.g., in-house advisory).

• A keen interest in innovative work tools and new technologies.

• Ability to work autonomously, solving problems independently and finding effective solutions.

• Familiarity with Pennylane is a plus.

• Professional working proficiency in English.

• Strong writing skills and a pedagogical approach to interact with users clearly and professionally.

• Capability to understand and respond to client needs, delivering excellent service and maintaining strong client relationships.

• Ability to work independently as well as collaboratively within a team.

• Flexibility to adapt to the rapid evolution of the product.

• Desire to learn and stay updated with product developments.

🏝️ Benefits

• One of the best health plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• Opportunities to enhance your English skills with Busuu.

• A monthly budget for all Pennylaners to support remote work or coworking space usage.

• Convenient access to our offices, located just minutes from Saint-Lazare in the heart of Paris.

• Allocation of BSPCE stock warrants.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac laptop.

• We engage in various sports together and regularly organize company events such as Tech Days (which bring remote Pennylaners together every 3 months) and an annual company offsite that promotes strong team cohesion.