Support IT Engineer, SA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Ensure that our clients' technology operates seamlessly.

• Become the trusted expert for our clients by troubleshooting Windows devices and Microsoft 365.

• Take ownership of client communications, fostering relationships and managing expectations.

• Oversee the ticket queue, effectively prioritizing tasks and managing warm transfer escalations.

• Contribute to a knowledge base by creating and enhancing useful documentation.

• Serve as a liaison between clients and vendors to facilitate incident resolution.

• Collaborate with team members during meetings and training sessions, promoting accountability and customer support.

⛳️ Requirements

• Practical experience in troubleshooting, configuring, and managing Microsoft technologies, such as Windows Server, Active Directory, and Group Policies.

• Strong proficiency with Microsoft 365, Hyper-V, DNS, and DHCP.

• Proven understanding of advanced networking concepts and the capability to troubleshoot firewalls, switches, and Wi-Fi networks.

• A commitment to exceptional customer service, with a demonstrated ability to build trust and de-escalate challenging situations.

• A history of developing substantial internal documentation that supports team growth and learning.

• Experience with Remote Access Solutions, including Remote Desktop and RemoteApps.

• A desire to learn and a collaborative mindset—enjoying the process of helping others advance.

🏝️ Benefits

• A culture that recognizes you as more than just a number.

• Access to top-tier tools and practical documentation that truly enhances your work.

• Genuine opportunities for advancement through team-led training and exposure to innovative technology.

• A company that appreciates initiative, values personal growth, and supports your career development.

• A team that listens, learns, and collaborates to achieve success together.