Support, Financial Reporting & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support, Financial Reporting & Accounting Specialist, you serve as both a platform and subject-matter expert.

• You are the main point of contact for clients who have selected Pennylane as their primary accounting and financial management software.

• You engage with users daily to comprehend the challenges they face.

• Following your investigations, your objective is to offer solutions or answers to users, or escalate issues to technical teams when necessary.

• You assist company and firm accountants in importing and integrating their data into Pennylane to facilitate their transition.

• You participate in the Pennylane Academy, continually training on the product and team methodologies.

• You acquire comprehensive knowledge about our company, its vision, and the various departments.

• You learn to recognize all stakeholders and collaborate efficiently within your team and across other departments.

• You start managing accounting-related inquiries: receiving requests, evaluating them based on a solid grasp of accounting principles, and delivering prompt, impactful responses.

• You help create and update customer support materials to enhance client independence.

• You share your expertise in accounting and field experience with your colleagues.

• You provide a customer-centric viewpoint and offer constructive feedback to the product teams.

• You become a product authority, enhancing your team’s productivity by pinpointing areas for enhancement.

⛳️ Requirements

• Educational background in accounting (e.g., BTS CGO, DCG, BTS in SME Management Assistance, Master CCA, or Bachelor's in Administration & Accounting).

• At least 3 years of experience in an accounting firm (preferably having completed a minimum of three tax seasons).

• Direct experience working with company leadership is an advantage (such as in an in-house advisory capacity).

• A keen interest in innovative tools and modern technologies.

• Ability to work independently and resolve issues autonomously.

• Familiarity with the Pennylane platform is an advantage.

• Professional proficiency in English.

• Excellent written communication skills with a pedagogical approach for clear and professional user interaction.

• Capacity to understand and address client needs, providing outstanding service and maintaining strong client relationships.

• Ability to work both independently and collaboratively within a team.

• Adaptability to the swift evolution of the tool.

• Eagerness to learn and keep abreast of product developments.

🏝️ Benefits

• One of the premier health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, in addition to 5 weeks of paid vacation.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space usage.

• Convenient access to our offices, located just minutes from Saint-Lazare in central Paris.

• A BSPCE stock-option allocation.

• Access to 8,000 gyms throughout France and over 300 wellness activities via our partner Gymlib.

• A Mac laptop.

• We engage in various sports together and regularly organize company events such as Tech Days (bringing remote Pennylaners together quarterly) and an annual seminar that promotes strong team cohesion.