Support, Financial Operations and Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support, Financial Operations and Accounting Specialist, you will serve as an expert in both domain and platform.

• You will be the main point of contact for our clientele who have selected Pennylane as their primary software for accounting and financial management.

• Daily interactions with users will be essential as you strive to comprehend the challenges they face.

• Following your investigations, your aim is to either provide answers or solutions to your contacts or, when necessary, escalate the issue to the technical teams.

• Additionally, you will assist company accountants and accounting firms in importing their data into Pennylane to streamline their migration process.

• You will join the Pennylane Academy and engage in ongoing training on the product and the team's processes.

• You will acquire extensive knowledge about our company, our vision, and the various departments within it.

• Your responsibilities will include managing accounting-related inquiries: receiving requests, triaging and qualifying them based on a thorough understanding of accounting principles, and delivering prompt, impactful responses.

• You will start to tackle increasingly complex customer requests.

• Your contributions will aid in the creation and updating of help materials accessible to clients, promoting their autonomy.

• You will share your accounting expertise and field experience with your colleagues.

• Acting as the voice of the customer, you will provide constructive feedback to the product teams.

⛳️ Requirements

• A background in accounting education (e.g., BTS CGO, DCG, BTS in SME Management Assistance, Master’s in CCA, or Bachelor’s in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally having navigated at least three fiscal periods/tax seasons.

• Direct experience collaborating with company leadership is advantageous (for instance, in internal advisory roles).

• A keen interest in innovative work tools and emerging technologies.

• Self-reliance and the ability to independently resolve problems and devise solutions.

• Familiarity with the Pennylane platform is a plus.

• Professional proficiency in English.

• Strong writing capabilities and the ability to clearly and pedagogically articulate concepts when engaging with users.

• A knack for understanding and addressing client needs, providing outstanding service, and sustaining robust client relationships.

• Capability to work both independently and collaboratively within a team.

• Adaptability to the rapid evolution of the tool.

• A willingness to learn and keep abreast of product advancements.

🏝️ Benefits

• Comprehensive health insurance plans (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation (RTT: compensatory time-off).

• Opportunities to enhance your English skills through Busuu.

• A dedicated monthly budget for all Pennylaners to facilitate working from home or a coworking space.

• Convenient access to our offices, located just minutes from Saint-Lazare in the heart of Paris.

• Equity package in the form of BSPCE.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A company-provided Mac.

• Opportunities to engage in various sports together and participate in company events such as Tech Days (allowing remote Pennylaners to meet every three months) and our annual company seminar, which fosters strong moments of cohesion for all.