Support, Financial Management and Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• As a Financial Management and Accounting Specialist, you will function as both a domain and platform expert.

• You will serve as the primary contact for our clientele who have selected Pennylane as their main software for accounting and financial management.

• As a part of the Application and Technical Support team, you will act as the key liaison between our clients' executives, their internal accountants, and external accounting firms.

• You will engage with users on a daily basis to understand the challenges they face.

• After conducting thorough investigations, your aim will be to offer solutions or answers to users, or escalate issues to the technical teams when necessary.

• You will also assist company accountants and accounting firms in onboarding their data into Pennylane to streamline the migration process.

• During the first 3 months: You will undergo training and integration through the Pennylane Academy, gaining insights into the company and its departments while identifying key stakeholders.

• From months 4 to 6: You will experience increased autonomy, managing more complex client requests.

• You will become a product expert and spearhead projects aimed at enhancing customer satisfaction.

⛳️ Requirements

• A background in accounting (BTS CGO, DCG, BTS in SME Management Assistance, Master's in CCA, or Bachelor's in Administrative and Accounting Management — or equivalent).

• A minimum of 3 years of experience in an accounting firm (preferably having completed at least three fiscal periods).

• Experience working directly with company leaders is advantageous (e.g., internal advisory roles).

• A passion for innovative work tools and emerging technologies.

• Capability to work independently, resolve problems autonomously, and devise solutions.

• Familiarity with the Pennylane platform is a plus.

• Proficient level of English.

• Excellent written communication skills and a pedagogical approach for clear and professional user interactions.

• Ability to comprehend and address client needs, offer outstanding service, and nurture strong client relationships.

• Capacity to work both independently and collaboratively within a team.

• Adaptability to the rapid development of the product.

• A willingness to learn and stay informed about product updates.

🏝️ Benefits

• One of the finest health benefits available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space usage.

• Convenient access to our offices, located just minutes from Saint-Lazare in the center of Paris.

• Allocation of BSPCE (stock options).

• Access to 8,000 gyms nationwide in France and over 300 wellness activities via our partner Gymlib.

• A Mac laptop provided.

• We actively participate in various sports together and frequently organize company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) and our annual company seminar, promoting strong team cohesion.