Support, Financial Management & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• You will join the Pennylane Academy, where you will receive training on our products and team dynamics.

• You will gain a comprehensive understanding of our company, its vision, and the various departments.

• You will learn to identify stakeholders and collaborate effectively within your team and across departments.

• You will start addressing accounting-related inquiries: receiving queries, assessing them based on a solid grasp of accounting principles, and delivering prompt, impactful responses.

• You will gain independence and take full ownership of requests, ensuring thorough follow-up until tickets are completely resolved to ensure user satisfaction.

• You will begin managing increasingly complex client requests.

• You will contribute to the creation and updating of help resources available to clients to enhance their autonomy.

• You will share your accounting expertise and field experiences with colleagues.

• You will advocate for customers and their usage, providing constructive feedback to product teams.

• You will become a product expert, enhancing your team’s efficiency by identifying areas for improvement.

• You will take initiative and lead projects that you are passionate about, contributing to your professional growth.

⛳️ Requirements

• A background in accounting (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or a Bachelor in Administration and Accounting).

• A minimum of 3 years of experience in an accounting firm (preferably with at least three completed fiscal periods).

• Direct experience working with a business owner is advantageous (e.g., internal advisory).

• A keen interest in innovative work tools and new technologies.

• Ability to work autonomously and solve problems independently while finding effective solutions.

• Familiarity with Pennylane is a plus.

• Proficient English language skills.

• Strong written communication and teaching abilities to interact with users in a clear and professional manner.

• Capability to understand and meet client needs, deliver exceptional service, and maintain positive client relationships.

• Ability to work both independently and collaboratively within a team.

• Flexibility to adapt to rapid changes within the tool.

• A willingness to learn and stay informed on product developments.

🏝️ Benefits

• Comprehensive health insurance (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12 on top of 5 weeks of paid vacation.

• Opportunities to enhance your English skills with Busuu.

• A monthly budget for all Pennylaners to facilitate remote work or coworking space usage.

• Convenient access to our offices, just a few minutes from Saint-Lazare in the heart of Paris.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• Company-provided Mac.

• Opportunities to engage in various sports together and participate in company events such as Tech Days (which bring remote Pennylaners together every three months) and an annual company retreat that promotes strong team cohesion.