Support, Financial Control and Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support Specialist — Financial Control & Accounting, you will serve as both a subject-matter expert and a platform expert.

• You will be the main point of contact for clients who have selected Pennylane as their primary software for accounting and financial management.

• Daily interaction with users will allow you to understand the challenges they face.

• After thorough investigation, your objective will be to provide a solution or response to the user, or escalate the issue to the technical teams when necessary.

• Additionally, you will assist company and firm accountants in importing their data into Pennylane to facilitate their migration.

• During the first 3 months: You will participate in the Pennylane Academy and receive ongoing training on the product and the team's procedures.

• In months 4–6: You will gain independence and start managing more complex customer requests.

• Looking ahead, you will have the chance to progress to addressing more advanced issues within the Support team and potentially other teams.

⛳️ Requirements

• A background in accounting education (such as BTS CGO, DCG, BTS Business Administration for SMEs, Master in Accounting, Control & Audit (CCA), or a Bachelor in Administration and Accounting).

• A minimum of 3 years’ experience in a public accounting firm (preferably having completed at least three fiscal periods or busy seasons).

• Experience working directly with company leaders is advantageous (for example, in internal advisory roles).

• A passion for innovative work tools and emerging technologies.

• The ability to work autonomously and solve problems independently.

• Familiarity with the Pennylane platform is beneficial.

• Professional working proficiency in English is required.

• Excellent written communication skills, with the ability to explain concepts in a clear and pedagogical manner when engaging with users.

• A keen understanding of client needs, delivering exceptional service, and maintaining robust client relationships.

• The capability to work both independently and collaboratively as part of a team.

• Flexibility to adapt to the rapid evolution of the tool.

• A willingness to learn and stay updated with product developments.

🏝️ Benefits

• One of the top health plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days in addition to 5 weeks of paid vacation.

• Opportunities to enhance your English through Busuu.

• A monthly allowance for all Pennylaners to support working from home or from a coworking space.

• Convenient access to our offices, situated just minutes from Saint-Lazare in central Paris.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac.

• We engage in various sports together and frequently organize company events such as Tech Days (bringing remote Pennylaners together every 3 months) and our annual company retreat, promoting strong team cohesion for everyone.