Support Engineer – Web Hosting

This is a fully remote position, open to applicants in Europe.

📋 Description

• Provide technical consulting to clients and partners to ensure successful onboarding, configuration, and utilization of our solutions.

• Deliver ongoing technical support services, address issues, and guarantee prompt resolutions.

• Utilize the ticketing system to monitor and respond to alerts, manage escalations, and communicate effectively with other technical and sales teams.

• Support PreSales TechOps and other technical groups in architecture, deployment, and best practices.

⛳️ Requirements

• Proven experience in technical support, customer engineering, or a comparable client-facing technical position.

• Excellent troubleshooting and problem-solving capabilities with a knack for swiftly diagnosing issues.

• Experience in supporting web backend systems.

• Fundamental knowledge of Linux command line is essential.

• Familiarity with Apache and NGINX web servers is necessary.

• Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is advantageous.

• Experience with ModSecurity is a bonus.

• Familiarity with the Atlassian software suite is a plus.

• Proficient in written and spoken English (additional languages are a benefit).

• Ability to collaborate effectively with engineering, product, and customer-facing teams.

• Comfortable working in a remote, dynamic, and international setting. Professional fluency in English, both written and verbal, is required, along with proficiency in at least one of the following languages: German, Portuguese, or Spanish.

🏝️ Benefits

• Become part of a rapidly expanding cybersecurity company supported by prominent European investors.

• Enjoy the flexibility of working fully remote with a distributed team across Europe, APAC, and the Americas.

• Collaborate with specialists in cybersecurity, infrastructure, and AI-driven innovation.

• Make a direct impact on how millions of websites are safeguarded and enhance their performance daily.

• Join a team that prioritizes clarity, accountability, and human connection over hierarchy.

• We are dedicated to fostering a diverse and inclusive environment and encourage all applicants to consider our roles. We actively value and seek diverse talent!