Support Engineer – Veterinary HealthTech

This is a fully remote position, open to applicants in United States.

📋 Description

• Customer Lifecycle Management: Manage the technical onboarding process, including provisioning environments, configurations, integrations, and data imports, as well as decommissioning tasks such as data exports, environment teardown, and access revocation.

• Data Migrations & Quality: Conduct structured data migrations between systems, ensuring data integrity through validation, transformation, and quality assurance processes.

• Technical Ticket Resolution: Take ownership of and resolve technical tickets that have been escalated by the CX team, covering environment troubleshooting, bulk updates, and intricate platform issues.

• CX Partnership & Communication: Collaborate closely with Customer Success and Implementation managers to clarify technical requirements and effectively communicate results.

• Automation & Process Improvement: Identify recurring issues to develop tools, runbooks, and automation solutions that decrease ticket volume and accelerate resolution times.

⛳️ Requirements

• SQL & Database Management: Possess advanced skills in crafting and executing complex queries to facilitate data extraction, transformation, validation, and large-scale migrations across relational databases.

• AWS Cloud Infrastructure: Have hands-on experience with essential AWS services (such as RDS, S3, EC2, and ECS) to effectively support and maintain cloud-hosted client environments.

• Kubernetes Orchestration: Demonstrate a solid understanding of cluster operations, pod lifecycle management, and troubleshooting workloads in containerized environments.

• Infrastructure as Code (Terraform): Show practical experience in interpreting and applying Terraform configurations to streamline automated provisioning and decommissioning of environments.

• Version Control & CI/CD (Git/GitHub): Exhibit a high level of comfort in managing infrastructure repositories, which includes creating, reviewing, and merging Pull Requests for Terraform and Helm codebases.

• Helm Deployment: Be proficient in deploying and managing Helm charts for efficient handling of customer environment setups and teardowns.

• English Proficiency: Must possess C1-level fluency (both written and spoken) to communicate effectively, translate technical concepts into layman's terms, and collaborate smoothly across teams.

🏝️ Benefits

• 100% Remote Work: Enjoy the flexibility to work from wherever you thrive, as long as you have a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Receive an exceptional, market-leading salary in USD that surpasses typical market offerings.

• Paid Time Off: We prioritize your well-being with paid time off policies that allow you to relax and recharge when necessary.

• Work with Autonomy: Benefit from the freedom to manage your own time as long as the work is completed, focusing on results rather than the clock.

• Work with Top American Companies: Expand your expertise by engaging in innovative, high-impact projects with industry-leading U.S. companies.