Support Engineer – Level 2

This is a fully remote position, open to applicants in Canada.

📋 Description

• Analyzing and assessing requirements while suggesting high-level design and technical solutions to address challenges arising from both internal and external customer issues.

• Evaluating solutions to ensure their interoperability, performance, and maintainability.

• Collaborating with the Tier 1 support team to identify and resolve issues reported in customer incidents.

• Working alongside core development and client solutions teams to guarantee that any fixes from the support team fulfill both core and customer technical/architectural specifications.

• Assisting in mentoring Tier 1 Service Desk personnel and fellow developers on technical guidelines, functionality, debugging, performance, operational procedures, and troubleshooting techniques, while serving as their technical guide.

• Engaging in major incident response teams.

• Ensuring that relevant documentation and frameworks are kept current and accurate.

• Investigating technologies applicable to new and existing modules of the solution.

• Demonstrating the ability to analyze and resolve problems, identify issues, and implement solutions.

• Breaking down tasks for other team members and being the primary contact for project-related issues/status updates.

• Evaluating solutions to confirm they are interoperable, performant, and maintainable.

• Adhering to privacy, security, and confidentiality policies.

⛳️ Requirements

• A minimum of 3 years of experience in software development and/or an equivalent background.

• Post-secondary education in computer science, software development, or a related field, along with equivalent education and/or experience.

• Proficiency in developing software applications, conducting unit and functional tests, as well as performing end-to-end feature development and constructing complex systems.

• Familiarity with HL7 (V2, FHIR) is considered an asset.

• Experience with Hibernate, Spring, REST web services, and Git is advantageous.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.

• Flexible working arrangements.