Support Engineer L2 – Developer Track

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the L1 support queue (9am–1pm): evaluate, address, and resolve technical issues faced by customers independently.

• Manage L2 bug resolution: conduct root cause analysis, implement fixes, and make escalation decisions across both application and database layers.

• Efficiently navigate and troubleshoot an existing proprietary codebase that you did not create — swiftly and with minimal guidance.

• Transition into feature development and more intensive technical tasks during the afternoons as you become more acclimated.

• Proactively communicate ticket statuses and any obstacles — without waiting for inquiries.

• Operate within a Microsoft technology stack: C#, ASP.NET MVC, SQL Server, Azure.

⛳️ Requirements

• 3–5 years of experience in software development (either full-stack or primarily backend-focused).

• Practical experience with the Microsoft technology stack: C#, ASP.NET MVC, SQL Server.

• Proven ability to independently debug unfamiliar codebases.

• Basic understanding of front-end technologies: HTML, CSS, JavaScript, jQuery, Bootstrap.

• Excellent written English skills — capable of clear, direct, and proactive communication.

• Comfortable operating in a lean startup environment with limited documentation and a sense of real ownership.

🏝️ Benefits

• Up to $3100/month based on experience.

• Annual bonus of up to 150% of one month's salary, depending on quarterly performance evaluations.

• 13th month pay.

• Performance-driven bonuses.

• Comprehensive HMO plan, including coverage for dependents.

• Annual budget for continuing education to support professional growth.