Support Engineer, IT Systems

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the primary contact for IT support inquiries from Zapier's global workforce.

• Diagnose and resolve hardware (Mac), software, and access problems for our team members.

• Manage user accounts as part of the onboarding and offboarding processes.

• Recognize recurring issues and create runbooks, help articles, and self-service materials to minimize the volume of repeated tickets.

⛳️ Requirements

• A minimum of 2 years of hands-on experience providing IT support in a corporate setting, including practical Okta administration.

• Familiarity with macOS is highly beneficial.

• Strong communication skills.

• Ability to work independently and navigate through uncertainty.

🏝️ Benefits

• Provides Equity

• Provides Bonus