Support Engineer – EMEA, Weekends

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver prompt and effective responses to all support inquiries across various subjects

• Evaluate support cases by guiding users to prior solutions, code samples, documentation, or escalating to appropriate technical or business teams

• Oversee various feedback channels, such as GitHub Issues & Discussions

• Determine opportunities for internal tools to be created or acquired to enhance support effectiveness

• Reproduce issues, develop test cases, and enhance test coverage

⛳️ Requirements

• Over 3 years of experience in providing developer support to technical clients

• Proficient in SQL, preferably PostgreSQL

• Exceptional communication abilities and fluency in English

• Competent in utilizing Linux/Unix operating systems and command line interfaces

• Experienced with GitHub Issues and Discussions

• Knowledgeable in popular JavaScript frameworks such as React, Vue, and Svelte

• A degree in Computer Science is advantageous

🏝️ Benefits

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off-Sites

• Flexible Work

• Professional Development