Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Provide remote assistance for TOMIA’s Network Services software.

• Manage T2-3-3+ tickets effectively.

• Install, integrate, and configure various solutions.

• Analyze system outputs to meet client requirements.

• Create comprehensive feature request documents.

• Conduct troubleshooting and debugging for system issues.

• Record customer issues in the tracking tool.

• Ensure accurate time tracking for cost allocation purposes.

⛳️ Requirements

• Bachelor's degree in Engineering, Telecommunications, or Computer Science.

• 0-1 years of experience in the Telecommunications industry.

• 0-1 years of experience in a technical support capacity.

• Familiarity with operating systems – Linux and Windows.

• Proficient in Linux shell scripting.

• Understanding of Oracle databases.

• Knowledge of GSM [MAP Signaling], CAMEL, ISUP, Sigtran, SIP, and SS7.

• Experience with Diameter Protocols (Gx, Gy) is highly advantageous.

• Client-facing experience is essential.

• Proficiency in the English language, both written and verbal.

• Strong technical and analytical abilities.

• Capacity to manage and prioritize multiple tasks.

• Willingness to travel internationally.

🏝️ Benefits

• Health insurance coverage.

• Retirement plan options.

• Paid time off for vacations and personal days.

• Flexible work arrangements available.

• Opportunities for professional development.