Support Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver technical assistance and high-level troubleshooting support to clients.

• Assess and address intricate customer service challenges received via multiple support channels.

• Ensure elevated customer satisfaction while balancing operational expectations.

• Become a subject matter expert on the product and maintain an in-depth knowledge of its functionalities.

• Assess and analyze issues along with their implications to effectively resolve or escalate tickets when necessary.

• Recognize patterns in support inquiries to assist in developing long-term solutions.

⛳️ Requirements

• At least 5 years of relevant experience in technical support, support engineering, or a comparable position.

• Proficient in navigating Linux and Windows command-line interfaces.

• In-depth knowledge of PostgreSQL.

• Familiarity with cloud computing services (such as Azure, AWS, etc.).

• Experience with Intercom or a similar ticketing system.

• Understanding of B2B SaaS products, IT security, and data management platforms.

• Ability to simplify complex technical concepts into easily understandable language.

• Excellent interpersonal skills with the ability to collaborate effectively with customers and cross-functional teams.

🏝️ Benefits

• Competitive salary package.

• Flexible paid time off options.

• Laptop reimbursement program.

• Continuous training, development, and opportunities for career advancement.

• Access to a diverse stack of technologies, allowing for learning and growth.

• Engage with complex problem-solving tasks, including active feature development beyond just bug fixes and refactoring.

• Work alongside a forward-thinking team where innovative ideas are nurtured, experience is appreciated, and talent is fostered, enabling you to make a significant impact quickly.