Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and effective technical assistance to clients through Zendesk, email, phone, and remote sessions.

• Execute software installations and upgrades, along with configuring and tuning data replication.

• Diagnose data replication issues and offer solutions to customers.

• Cultivate and sustain technical knowledge of our data replication products and associated technologies.

⛳️ Requirements

• Bachelor's degree in computer science, information systems, or a related discipline.

• Over 2 years of experience in database administration.

• Exceptional problem-solving and troubleshooting abilities.

• Strong orientation towards customer service.

• More than 2 years of experience with big data and data warehouse technologies.

• Solid understanding of networking principles.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Work from home.

• Equipment provided.

• Fixed weekly schedule.

• Generous vacation policy.