Support Engineer

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Carry out installations, service, and support visits at customer and dealer sites

• Organize and deliver installation and technical training sessions for dealerships

• Manage customer support inquiries via email and phone in partnership with the support team

• Assist with warranty claim administration and process Non-Conformance Report (NCR) documentation

• Work collaboratively across departments to ensure effective information sharing and execution

• Foster a culture of continuous improvement and high levels of customer satisfaction

⛳️ Requirements

• A proactive “can-do” mindset and eagerness to learn

• Strong knowledge of mechanical, electrical, and hydraulic systems

• Experience with heavy equipment

• Excellent communication and interpersonal abilities

• Basic knowledge of Microsoft Office or Google Workspace

• High attention to detail and a structured, professional approach to work

• Ability to handle multiple tasks and adapt in a dynamic environment

• Prior experience in a similar technical support or field service position is a plus

🏝️ Benefits

• Competitive salary and 401(k)

• Company-provided vehicle

• Comprehensive health, dental, and vision insurance

• Extensive product training and continuous support

• Opportunity to engage with state-of-the-art excavator technology

• A collaborative team-oriented culture

• An environment that promotes open dialogue and innovative ideas