Support Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Rapidly acquire knowledge of the company's architecture utilizing Next.js, React, Node.js, and Supabase.

• Examine issues reported by customers and replicate bugs throughout the platform.

• Leverage Cursor or similar AI-enabled development tools to trace problems, analyze code, and determine root causes.

• Produce clean and maintainable TypeScript code to fix bugs and enhance application stability.

• Offer solutions across both frontend and backend systems.

• Clearly articulate technical solutions through emails directed at customers.

• Assist customers in troubleshooting issues while demonstrating professionalism and empathy in challenging situations.

• Work in collaboration with Product, QA, and Engineering teams to prioritize fixes and enhance product reliability.

• Document frequent issues, resolutions, and troubleshooting procedures within internal knowledge bases.

• Aid in monitoring, testing, and initiatives aimed at continuous improvement.

⛳️ Requirements

• Fundamental experience in JavaScript and TypeScript development.

• Knowledge of contemporary web technologies such as Next.js, React, Node.js, SQL databases, and Supabase.

• Strong skills in debugging, troubleshooting, and problem resolution.

• Exceptional written communication skills in English, with the ability to convey technical concepts clearly to customers.

• Comfortable engaging directly with customers and addressing technical issues in a professional and empathetic manner.

• Capability to work independently, take ownership of responsibilities, and manage priorities with minimal supervision.

• Keen attention to detail and a readiness to quickly learn new technologies and tools.

• Experience with AI-assisted development tools like Cursor or similar IDEs is a plus.

• Prior experience in customer support or technical support is preferred.

• Experience contributing to production applications or independently delivering software features is advantageous.

• Understanding of software testing, troubleshooting methodologies, and root-cause analysis is beneficial.

• Effectively diagnose and resolve customer issues with accuracy and efficiency.

• Provide high-quality bug fixes with minimal oversight while adhering to code quality standards.

• Clearly communicate technical issues, solutions, and subsequent steps to both customers and internal teams.

• Offer professional, calm, and customer-centered support, especially in high-pressure scenarios.

• Contribute to internal documentation, runbooks, and knowledge bases to mitigate recurring problems and enhance team efficiency.

🏝️ Benefits

• 💻 Fully Remote: Work from any location alongside international teams.

• 🤝 Peer Community: Engage with high-performing sales professionals in our network.

• 🧭 Ongoing Support: Benefit from guidance from Huzzle before and after placement.

• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll connect you with options that align with your goals.