Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver L2/L3 support for incoming requests related to Salesforce, Workday, and other supported platforms.

• Address general user inquiries and clarify system configurations and their operational behaviors.

• Manage light feature and configuration updates, including modifications to fields, picklists, objects, and related platform settings.

• Investigate, troubleshoot, and resolve platform issues and bugs, including integration challenges and failed scheduled jobs.

• Triage and prioritize support tickets, taking ownership of issues until resolution with clear and timely communication.

• Escalate matters to administrators or engineering teams when more in-depth technical intervention is required, ensuring follow-through to closure.

• Document recurring issues, solutions, and support processes to enhance internal knowledge sharing and minimize repeat tickets.

⛳️ Requirements

• Practical experience in supporting or administering Salesforce, including working with objects, fields, picklists, and common platform configurations.

• Proficient knowledge of Workday and the capability to troubleshoot platform-related issues with assurance.

• Excellent troubleshooting and diagnostic abilities, with a background in reproducing, isolating, and resolving bugs.

• Familiarity with integration-related issues, APIs, or troubleshooting scheduled/batch jobs.

• Strong written and verbal communication skills, with the capability to convey technical details to end users.

• Exceptional organizational skills and the capacity to independently manage a diverse queue of requests.

• Ability to collaborate effectively in a remote, distributed team environment.

🏝️ Benefits

• Fully remote work environment.

• Opportunity to take ownership of significant support tasks across essential business platforms.

• Collaborative atmosphere with close cooperation among support, admin, and engineering teams.

• Exposure to complex system troubleshooting, integrations, and platform operations.

• An excellent opportunity for individuals seeking to enhance their expertise in enterprise platform support.