Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as a technical resource for enterprise clients needing support with SaaS product configuration, troubleshooting, and technical advice.

• Ensure professional and prompt communication while effectively managing customer expectations and deadlines.

• Configure and assist with intricate workflows, integrations, and tailored requirements within SaaS platforms using PHP scripting, SQL queries, database analysis, and Adobe technologies as necessary.

• Approach customer and implementation-related requests with a strong sense of urgency, particularly under tight deadlines.

• Investigate and resolve technical challenges related to system configurations, integrations, application performance, and data inconsistencies.

• Collaborate closely with Support, Engineering, Product, Project Management, and Implementation teams to facilitate enterprise deployments, customer onboarding processes, and ongoing operational requests.

• Document customer configurations, troubleshooting methods, solutions, and process enhancements to ensure operational consistency and promote internal knowledge sharing.

⛳️ Requirements

• Demonstrated experience in a Support Engineer, Application Support, or Technical Support position within an enterprise SaaS setting.

• Solid understanding of PHP, SQL, and Adobe technologies.

• Experience in supporting and configuring SaaS platforms in enterprise-level customer environments.

• Capability to independently troubleshoot complex technical and configuration issues.

• Proven track record of managing high-priority requests with demanding turnaround times.

• Strong analytical, organizational, and problem-solving abilities.

• Exceptional written and verbal communication skills.

• Ability to work autonomously while effectively collaborating with cross-functional teams.

• Familiarity with ticketing systems, support operations, and best practices in technical documentation.

🏝️ Benefits

• Attractive compensation package

• Medical coverage

• Dental coverage

• Vision coverage

• Significant career advancement opportunities