Support and Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support and Financial Operations Specialist, you will serve as an expert in our domain and platform.

• You will be the main point of contact for clients who have selected Pennylane as their primary software for accounting and financial management.

• Your daily interactions with users will focus on understanding the challenges they face.

• After conducting thorough investigations, your objective will be to provide answers or solutions to users, or escalate issues to the technical teams when necessary.

• Additionally, you will assist in-house and firm accountants with importing their data into Pennylane to streamline their migration process.

⛳️ Requirements

• A background in accounting education (such as BTS CGO, DCG, BTS in SME Management Assistance, Master CCA, or a Bachelor's in Administration and Accounting).

• A minimum of 3 years' experience in an accounting firm, ideally having managed at least three fiscal periods.

• Experience working directly with company leaders is advantageous (for example, in an internal advisory role).

• A keen interest in innovative work tools and emerging technologies.

• Self-sufficiency and the capability to independently identify and resolve problems.

• Familiarity with Pennylane is considered a plus.

• Proficiency in professional-level English.

• Excellent writing skills and the ability to communicate clearly and pedagogically with users.

• Capability to understand and fulfill client needs, providing exceptional service and maintaining robust client relationships.

• Ability to operate independently as well as collaboratively within a team.

• Adaptability to the rapid evolution of the tool.

• A willingness to learn and remain informed about product developments.

🏝️ Benefits

• A premium health plan (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 compensatory days off (RTT) in addition to 5 weeks of paid vacation.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space usage.

• Convenient access to our offices, located just minutes from Saint-Lazare in the heart of Paris.

• An allocation of BSPCE (employee stock warrants).

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac.

• We engage in various sports together and frequently gather for company events, such as Tech Days (held every three months to connect remote Pennylaners) and our annual company retreat, which promotes strong team cohesion.